DOI: https://doi.org/10.47648/jswmc2021v11-02
Nurjahan,Sadia Sobhan Pinki, Mashruba Ferdouse, Md Fakhrul Alam, Ismat Ara, Md Golam Abbas
Background: Cancer, one of the most leading cause of death in the world. In Bangladesh, every year a huge number of deaths occur due to cancer. The burden of cancer can be lessened or prevented through health care services intervention and programs. In order to provide quality services, it is significant to notice by the authority whether the services are meeting the patients' demands and expectations. Methods: A cross-sectional study was conducted to assess the qualityof rehabilitation services for cancer patients in the National Institute of Cancer Research and Hospital (NICRH), Bangladesh among the purposively selected 87 cancer patients. Data was collected by a semi-structured questionnaire blended with SERVQUAL scale through face to face interview. Results: The present study found that all the five dimensions of SERVQUAL scale for all rehabilitation service is >10 which means that all the services are availed by the respondent& Among all the socio-demographic factors, the only gender was associated with the cancer (p 0.05). Conclusion: It is concluded that NICRH is the pioneer institute and fights back against cancer successfully at the national level. It is recommended to establish oncology department at the regional level hospital of Bangladesh